Need help? We've listed our most frequently asked questions below. If you don't find what you're looking for, ask us by emailing chris@ultimatespearfishing.com

Getting Started:

  1. How do I register with the Ultimate Spearfishing Magazine?
    To register as a shopper, create a profile. We'll need your name, e-mail address, country and country you live in.

  2. How do I buy something from the Ultimate Spearfishing Magazine?

    - Add to cart:

    Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you've added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart button on the top right hand side of the website.

  3. Check out:
    To checkout, click on the 'checkout' button. Your product list will appear. You will now be prompted to log in or register (if you are not already). Add your delivery address or create a new delivery address (under shipping options). Select your payment method, and click on the 'proceed to payment' button on the bottom left of the page if you are ready to complete the payment process.

    A complete order summary will now display with all the details of your order. Please ensure that all information displayed is correct.

A complete order summary will now display with all the details of your order. Please ensure that all information displayed is correct.

3D Secure

Upon furnishing your address and contact details, some customers may be prompted with a 3D Secure pop-up window. 3D Secure is an online safety measure which helps reduce credit card fraud and illegal purchases. Should your card not be verified for online purchasing, you may be unable to proceed with placing an order. In order to rectify this, we ask that you please contact your bank, and request verification for online purchasing. We do apologise for any inconvenience caused, however, we strive to make your Ultimate Spearfishing Magazine shopping an enjoyable and secure experience.

Browser Issues

The Ultimate Spearfishing Magazine understands that a small percentage of clients may be experiencing intermittent browsing issues with our website. We do apologise for any issues that customers may be experiencing. The way in which the site has been developed ensures that the website is viewed optimally in Mozilla Firefox. Should you experience any functionality issues we recommend downloading Mozilla Firefox, which is available for free-download at http://www.mozilla.org/en-US/firefox/new/.

Returns/Refunds:

The Ultimate Spearfishing Magazine will accept returns when defective, damaged or if the product we've sent you is not the same as the product that you've ordered (see our Refunds and Returns Policy in our Terms and Conditions).

Cancellations:

  1. Can I cancel my order?
    You are entitled to cancel your order, without penalty up to 24 hours before the date of delivery (see our Cancellation policy in our Terms and Conditions).

  2. How do I cancel my order?
    Send an email to dane@ultimatespearfishing.com or call +27 31 266 2410 to cancel an item or a complete order. If the order has not yet been processed, it can simply be cancelled. If it has been processed, you have the option of a credit or a full refund.

Delivery:

  1. What are my delivery options?
    The Ultimate Spearfishing Magazine offers delivery to your postal address or postbox. Once the order reaches us, we package the item/s. From there it will be on its way to the address provided.

  2. What areas do you deliver to?
    The Ultimate Spearfishing Magazine delivers throughout the world.

  3. What are your delivery fees?
    The cost of delivery is based on the volume and weight of the items that make up the order.

  4. What happens if an item is missing from my shipment?
    Contact us either by e-mail on dane@ultimatespearfishing.com or by telephone +27 31 266 2410 within 24 hours of the delivery having taken place. Please have your order number ready.


General:

  1. What happens if an item is out of stock?
    We will notify you upon receiving your order and give you the option to replace that item.

  2. Is it safe to shop with The Ultimate Spearfishing Magazine?
    We take the security of your payment and personal information seriously. (See our Privacy in our Terms and Conditions).

  3. What do I do if I forgot my password?
    Go to 'Forgot Password' and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.

  4. My email address has changed. How do I update this on my current account?
    - Login with your existing address and user password.
    - Go to Account and change your old email address to your new one and save your changes.
    - Your new email address will be your user login from now on.

  5. How do I sign up for The Ultimate Spearfishing Magazine newsletter?
    By registering on our website, you are automatically signed up to receive our newsletter as well as obtain permission to shop in our online store and chat in our forum.

Payment:

  1. What are my payment options?
    - Credit card
    - Internet transfer
    - Paypal

  2. What currencies do you accept?
    We only accept payment in South African Rands. If you are based anywhere outside of South Africa, you will be charged in your local currency with the exchange rate being worked out using a Google excahnge rate calculator, whch can be found here.